FAQs

About Marley Spoon:

  • Is Marley Spoon a subscription service?
    Yes! Marley Spoon is a flexible subscription service which means you will automatically receive dishes, based on your taste preferences, which will be debited from your account weekly. You can always change the frequency, number of portions or the recipes you'd like to receive, and skip or pause the service if you need to. You can cancel your subscription at anytime, however, for those in VIC, NSW and ACT, we require 6 days notice prior to your delivery date to edit your order, skip or cancel deliveries. For SA, NT, TAS, TWEED HEADS, MILDURA and QLD, we require 7 days notice due to overnight shipping and to avoid food waste in the process of getting your produce from farm to plate.
  • Is there a minimum order amount?
    Each meal you choose has a minimum order of two portions and each box has a minimum order of four portions, e.g. 2 portions for 2 nights recipes/cooking. You're welcome to mix and match recipes across vegetarian, meat and fish, etc. Our ingredients (including meat and fish) stay fresh for at least 4 days.
  • Does Marley Spoon offer breakfast, lunch or dessert?
    We sure do! We're super excited to announce that we offer breakfast, lunch and dessert options. You can see what's cooking at anytime by viewing our 'menu' tab or by logging into your Marley Spoon account. For breakfast, you'll find some delicious grab-and-go brekky recipes on your weekly menu. Think delicious recipes like muesli, porridge and more. For lunch, we recommend trying our Ready To Heat options which are both lunch and dinner friendly, and can be frozen too. From time to time we also offer snacks like muffins and desserts, and just like our dinner recipes, we'll deliver everything you need to your door. We'd love to hear your thoughts. Please send us an email at contact@marleyspoon.com.au to tell us what you'd like to see on our menu!
  • How can I contact Customer Care?
    Contact us for a chat, or to simply give us some feedback! We're here to help. Send us an email at contact@marleyspoon.com.au. Our customer care team is available on Monday, Tuesday, Wednesday and Friday from 7am - 7pm, Thursday from 9am - 5pm, Saturday and Sundays from 8am - 4pm.
  • I forgot my password, how do I get a new one?
    Simply click "Login" on our website or app and then select "Forgot password?". You'll be redirected to a new page where you can reset your password, which we'll send to you via email. If you have any issues email contact@marleyspoon.com.au
  • Is it possible to change my order after it has been placed?
    Yes! Go to "Orders" in your account and you will see that there is a countdown to edit your upcoming deliveries. You can edit your order up to 6 days before delivery for VIC, NSW and ACT. Please note that SA, NT, TAS, TWEED HEADS, MILDURA and QLD deliveries require 7 days notice due to overnight shipping.

Recipes and ingredients:

  • Where does Marley Spoon source ingredients from?
    At Marley Spoon, we're extremely passionate about sourcing produce from carefully selected suppliers to guarantee the quality of our ingredients. We always opt for sustainable options when possible. Our chicken is free-range and our beef, pork and lamb is humanely farmed. When sourcing our produce, we aim to provide Australian grown and packaged products where this is the most suitable option. We work with passionate people who we trust to bring you the best of the best when it comes to fresh, seasonal produce such as Perfection Fresh Australia vegetables. For our canned goods, we look for products that contain no artificial preservatives, flavours or colours, contain no genetically modified ingredients and preferably contain no added sugar or salt. You can read more on our blog.
  • Do you offer vegetarian recipes or cater to vegans?
    We offer at least 5 vegetarian dishes each week, as well as 3 vegan options that will feature permanently. We don't seperate vegetarian and non-vegetarian plans because our vegetarian recipes feature a wide variety of carbohydrates, seasonal vegetables, and fresh herbs and spices. We ensure the macronutrient profile is met by including rich sources of vegetarian proteins that are generally comparable in price to non-vegetarian proteins.
  • How long will the ingredients stay fresh after delivery?
    Our Food Safety team packs your meat, fish and dairy in insulation bags with ice packs, so they stay cool during transit until you are able to pack it away in the fridge. You don't have to be home for delivery, as the ice packs will keep everything cool and fresh for up to 8 hours. Once received, these ingredients should be packed away upon arrival in the fridge and can be stored there for 4 more days.
  • When and how can I see the recipes the following week?
    We send a weekly email to our customers to showcase 27 new recipes for the coming weeks. You can also preview 4 week's recipes on our website under the 'Current Recipes' tab.
  • Do I need ingredients in addition to the goods delivered?
    Yes, just a few pantry staples such as olive oil, eggs, salt and sugar, which we assume our customers have at home. Every time your box is on its way, you can see what extra ingredients you'll need for each recipe in the email we send you.
  • Your healthy recipes have new terms in the recipe titles – what do they mean?
    We’ve expanded our healthy recipes to make choosing your dinner even easier, and to offer exactly the type of recipes you’re after. Our new healthy recipe categories include Low-Calorie, Reduced-Carb and Nutritious. Low-Calorie recipes have 350-550 calories per serve, plus high-fibre veggies, low-GI wholegrains, lean proteins and heart-healthy monounsaturated fats. Reduced-Carb recipes have less than 25 grams of carbohydrates per serve, with low-carb veggies, lean proteins and healthy fats including nuts, seeds and extra virgin olive oil. Nutritious recipes feature high-fibre veggies, low-GI wholegrains, lean proteins and minimally processed ingredients.
  • Do you cater for diets or allergies?
    Our chefs and nutritionists always aim to provide a healthy and varied menu. We'll always tell you exactly what ingredients you'll receive before your order, but we are unable to cater for specific diets. Although we have strict cross-contamination policies Marley Spoon can not guarantee a total absence of any allergens (milk, egg, fish, shellfish, tree nuts, peanuts, gluten, soy, sulphites, sesame and lupin) in any of our meals. Customers with food allergies must be aware of this risk. Marley Spoon will not assume any liability for adverse reactions from the food consumed or items one may come in contact with whilst eating any of our meals.

Delivery and ingredients:

  • Where does Marley Spoon deliver?
    We currently deliver to, and the surrounding areas of, Sydney, Canberra, Melbourne, Hobart, Launceston, Adelaide, Brisbane, the Gold Coast, Wollongong, Newcastle, Darwin and NSW's Central Coast, with more coming soon. If you're not sure about delivery to your area email contact@marleyspoon.com.au. You can also enter your specific postcode in the process of signing up, to check if we deliver to your suburb. The rest of Australia is coming soon.
  • When are the boxes delivered?
    We deliver 7 days a week - Monday, Tuesday, Wednesday, Friday and Saturday. Our delivery times vary, so please email us at contact@marleyspoon.com.au for more information. For NSW, VIC and ACT deliveries, we require 6 days notice prior to the delivery date for order or address amendments. For SA, NT, TAS, TWEED HEADS, MILDURA and QLD deliveries, we require 7 days notice prior to the delivery date for order or address amendments due to overnight shipping.
  • How are the ingredients kept fresh during transit and how should I store them?
    Your boxes are shipped in chilled vehicles, meaning less packaging and less risk of any food spoilage in the process. If stored properly upon delivery, all ingredients should last to the end of your best before date. Your vegetables will stay fresh for a minimum of 4 days after delivery. Your boxes also come with insulation bags and ice packs to ensure everything stays cool before being packed away in the fridge. You can then recycle this packaging. Meat and fish should be stored bellow 5 degrees. In most fridges, the air is colder at the bottom of the fridge, so store your meat and fish there! In regards to your herbs, we recommend storing all herbs in the fridge, except basil. The herbs should be at the front of the fridge, so they're not too close to the cooling unit, which will make them wilt.
  • Do I have to pay for shipping?
    Our shipping costs are $8.95 for all plan sizes and deliveries to all valid locations.

Subscription and boxes:

  • What boxes do you offer?
    We currently offer two plan types: a 2-person and 4-person box. Both allow you to choose how many nights a week you'd like to cook with Marley Spoon. For 1-person households, we recommend the 2-person box and cooking once, eating twice.
  • What is the difference between the 2-person and 4-person boxes?
    The 2-person box is ideal for 2 adults. The 4-person box can feed up to 4 adults, so families with young children will have extra for hungry parents or a little left over for lunch the next day. The 4-person box is also ideal for housemates who cook together, and dinner parties too.
  • How can I switch boxes?
    Just login to your account and head to the ‘Settings’ tab. Here you change your box type and delivery preferences.
  • What is a flexible subscription?
    A flexible subscription means you decide which weeks to receive Marley Spoon deliveries, and you only pay for what you receive. Visit your account settings to switch weeks on and off, or to cancel your subscription. You can plan up to 8 weeks in advance!
  • How do I cancel my subscription?
    You can easily do so in your account area under "My settings", but we'll be sad to see you go. Please note that you will have to cancel your subscription 6 days before your next delivery (for VIC, NSW and ACT orders) and 7 days before your next delivery (for SA, NT, TAS, TWEED HEADS, MILDURA and QLD orders) due to production timelines.

Fruit box:

  • What is the fruit box?
    The fruit box is filled with seasonal fruit and delivered to your doorstep alongside your Marley Spoon recipe box. Every box contains around 7 varieties of fruit, coming in at 3.5 kg of deliciousness per delivery.
  • How does it work?
    The fruit box is available to all customers, which means you can get your weekly vitamin kick and dinner all in one delivery! You can choose exactly which weeks you’d like to receive your fruit box, by switching deliveries on and off in your account area under "Orders". Curious to find out more about our fruit box? Great! You can reach us at 02 6145 2910 or email to contact@marleyspoon.com.au
  • What types of fruit do I receive?
    You’ll get a box with 3,5 kg of seasonal, fresh and locally-sourced fruit. With every box, we’ll feature a special type of fruit. This could mean something exotic, like mango or pineapple, or maybe a fruit at its seasonal peak. Fruit stays fresh & firm for 4-5 days, which means you have plenty of time to snack, bake, or blend it.
  • What does it cost?
    A weekly delivery of fresh fruit is: $24.90. We save you an additional trip to the supermarket! Your Fruit Box is delivered alongside your Marley Spoon recipe box at no additional cost.
  • When can I expect my fruit box?
    Good things come in pairs, so you’ll always get your fruit box delivered with your Marley Spoon recipe box. You can add or remove the fruit box from your order just like you would with your recipe box. For VIC, NSW and ACT deliveries, we require 6 days notice prior to the delivery date for order or address amendments. For SA, NT, TAS and QLD deliveries, we require 7 days notice prior to the delivery date for order or address amendments due to overnight shipping.